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Can I purchase directly from Precision Pet Products?

Precision Pet sells through distributors only. Unfortunately, we do not sell to the general public. If you would like to become a distributor or need help finding a distributor in your area, please contact us at info@precisionpet.com. If you are a consumer and need to find a local retailer, please use our store locator.

Can I purchase Precision Pet Products from your website?

Precision Pet Products website is an information site only. Consumers cannot purchase from our website, but they can find a local retailer using our store locator. To locate an online retailer, we recommend using any search engine: Google, Yahoo, MSN, etc. to find sites where you can purchase our products or use our online store locator.

How can I order a replacement pan for my Precision Pet Crate?

Please have the measurements of your crate available LxWxH in inches. It is also helpful to note the color of the crate, how many doors the crate has and the color of the Precision Pet logo on the front door panel. Silver=Great Crate, Blue=ProValu and Green=BasiCrate. You can contact a retailer near you to have them special order a pan from their distributor. Or, use one of these search engines: Google, Yahoo, MSN, etc. to find sites where you can purchase replacement pans.

What size crate do I buy?

You want to buy a crate that your dog will fit in when he’s fully grown. Here are some suggestions: 1000 Size Miniature Dog Up to 10lbs 2000 Size Dachshund Size Dog Up to 25lbs 3000 Size Beagle Size Dog Up to 40lbs 4000 Size Boxer Size Dog Up to 70lbs 5000 Size Rottweiler Size Dog Up to 90lbs 6000 Size Great Dane Size Dog Up to 110lbs These are just recommendations based on a “normal” size of this breed.

How do I remove my plastic tray from my crate?

Face the door panel of the short side of the crate. There is a latch that goes over the wire bar at the bottom to keep the pan from sliding out. Unlatch and slide pan out. Remember to re-latch after you replace the pan.

My Vehicle Barrier comes with 2 adjustment kits. How are these supposed to be used?

The adjustment kits are for uneven ceilings. Use one adjustment kit to level out the barrier. The second kit is sent in case one is lost. Do not use both kits on one barrier as it will not be stable.

How do I collapse my crate?

Face the door panel of the short front side of the crate and open the door. Press down on the top of the crate to release the top. Pull the panel up and out. Fold into the crate. Repeat the process on the other short side of the crate. The 2 large side panels move side to side and fold down flat. There is a C clip that holds the panels together. Attach the plastic handle to carry.

I can’t find a retailer close to me on your store locator. Where do I find your products?

If you are able to order online, search one of the search engines: Google, Yahoo, MSN, etc. with “Precision Pet” and then the name of the product. You will have a variety of options to purchase from. If you do not have the capabilities to order online, email us you zip code to info@precisionpet.com or call 800-397-3167. We can give you the name of our distributor in your area that should be able to assist you in finding a retailer.

I need a metal or polypropylene pan for my Precision crate. Are these parts available?

We manufacture plastic replacement pans for our crates. If you are able to order online, search one of the search engines: Google, Yahoo, MSN, etc. with “Precision Pet” and then the name of the product. You will have a variety of options to purchase from. If you do not have the capabilities to order online, email us you zip code to info@precisionpet.com or call 800-367-3167.

What type of warranty do you offer?

We have a one year warranty for manufacturer’s defects. If you believe you have a product with a manufacturer’s defect, please submit a copy of your receipt, photos of the damage, and a brief summary of why you believe it is a manufacturer’s defect to info@precisionpet.com. Please include your name, address and phone number for follow up. If you do not have your receipt, please indicate where and when you purchased the item. You will be contacted within 48 hrs by a customer service representative. Please note that damage done to the product by the pet is not covered under our warranty.

What is the procedure for requesting a donation?

Please submit a formal request on the organization’s letterhead to: info@precisionpet.com. Include information about your organization, what the donation will be used for, any pertinent dates and a shipping address. Requests will be reviewed on a case by case basis.

Do you offer discounts or coupons?

We currently do not have any coupons or discounts available.

My plastic handle to my crate or exercise pen broke. Can I get a replacement?

Yes. Please send your name and address with your request for a handle to info@precisionpet.com or call 800-397-3167 for customer service. Please note that the handle is for use in carrying the product when it is folded flat. It should not be used to carry your pet in the crate.

What parts are replaceable on the crate?

The plastic tray, divider panel and the handle can be replaced. If you are able to order online, search one of the search engines: Google, Yahoo, MSN, etc. with “Precision Pet” and then the name of the product. You will have a variety of options to purchase from. If you do not have the capabilities to order online, email us your zip code to info@precisionpet.com or call 800-367-3167.

How can I become a distributor or dealer?

Please send your contact information and retail store name and location to info@precisionpet.com. You will receive a follow up call from the sales representative in your area.

I want to reach a Customer Service Representative. What are your hours of operation?

Our hours are Monday-Friday 7:30am-4:30pm PST. Please call 800-397-3167 to leave a message and your call will be returned within 24 hours. You can also email your questions to info@precisionpet.com

I want to submit a question by email. What is your email address?

All emails should be sent to info@precisionpet.com. They will be forwarded to the correct person or department for follow up. All customer service inquiries will be responded to within 24 hrs.